Question 1

Will my family really not need to install anything?

Accepted Answer

Correct. DocuTrackr is a web app — there's nothing to install. The organizer signs in at docutrackr.app. Everyone else — your spouse, kids, parents anywhere in the world — gets a secure invite link by email plus a 6-digit verification code that opens straight in their browser. They tap once, see their docs, optionally save the page to their home screen. No app store, no separate account to create.

Question 2

What documents can I track?

Accepted Answer

Anything with an expiry date. Passports, national IDs, residence permits, visas, driving licenses, vehicle registration, health insurance, work permits, student visas, professional licenses, marriage certificates, vaccination records. If it expires, we track it.

Question 3

Can I track my parents' documents in another country?

Accepted Answer

Yes — this is what we built Caregiver Mode for. Add a parent or relative anywhere in the world to your family. Track their passport, ID, anything. All reminders come to you, not them. They never need to touch the app.

Question 4

How private is my data?

Accepted Answer

Documents are encrypted at rest with AES-256. Encryption keys are family-scoped and KMS-wrapped — not even our own team can read your documents. We log every access in a tamper-proof audit log. Full details on the Security page.

Question 5

What happens if I cancel?

Accepted Answer

You can export everything as an encrypted ZIP at any time. If you cancel, your account stays active for 30 days, then your data is permanently deleted. Lifetime tier covers the app's operational lifetime — no recurring charges, no expiry on our side.

Question 6

Which countries do you support?

Accepted Answer

All 195 sovereign states are selectable in the document form. We ship country-aware field schemas for 25 countries today (US, UK, Canada, Australia, India, Germany, France, Japan, China, Brazil, Mexico, Nigeria, South Africa, Russia, Korea, Italy, Spain, Netherlands, Sweden, UAE, Saudi Arabia, Egypt, Pakistan, Indonesia, Philippines) and the international defaults work everywhere else. We add custom support based on user demand.

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